The communications market is going through a rapid evolution and Mobile Network Operators (MNOs) today are seeking ways to improve their processes, re-engineer costs and maximize their revenues. Traditional organizational models are evolving to respond to new commercial and technical requirements. Outsourcing presents the new age mantra for realizing efficiency and effectiveness. Though MNOs and MVNOs have been outsourcing parts of their value chain and business processes for many years now, the application of this idea is becoming increasingly relevant as we move towards a world of Cloud computing and software as a service (SaaS) models.
There are various reasons why MNOs and MVNOs may consider outsourcing, including: access to ‘best-in-class’ processes; access to supplier expertise; the need to re-engineer costs, etc. However, outsourcing projects usually have a broader impact on partners, suppliers and investors. For instance, outsourcing could mean improved interactivity processes and better technical and operational interfaces for a Roaming or Interconnection partner, it could also help limit the number of suppliers and improve transparency and value chain integration for a supplier. From an investor perspective, outsourcing means financial re-engineering and more focus on KPIs and metrics.
MACH provides a range of graduated roaming outsourcing services, and has built up more than two decades of expertise in the areas of roaming data clearing, financial clearing and settlement. MACH’s hubbing model is particularly applicable for all types of roaming, messaging and mobile content services. MACH also provides a wholesale service bureau for interconnect billing for a number of customers. By being able to provide Hub based communications exchange services, bureau services and related tools and processes, MACH has created a unique service capability as an outsourcing centre of excellence for roaming, messaging, financial settlement and interconnect billing.